Terms & Conditions

Kotable ("Kotable", "we", "us") is an online platform at kotabletech.com, operated by Mayank Parnami (Individual), that helps people find cafes and restaurants they can work from and book a seat for a time slot. Cafes and restaurants ("Cafes") list their spaces on Kotable. Kotable is not the Cafe and does not prepare, sell or serve food or drinks.

You must be at least 18 years old to create an account or use Kotable. You agree to give accurate details when you sign up and to keep your account details safe. You are responsible for activity on your account.

• A booking reserves a seat at a Cafe for a 30-minute slot, or several slots, up to 21 days ahead, subject to the Cafe's hours and capacity.
• A booking is confirmed only when it shows as confirmed in your bookings page.
• No cover charge is collected for now. Booking a seat on Kotable is free. Food and drinks are ordered and paid for directly to the Cafe.
• Please arrive on time. The Cafe may give your seat to someone else if you don't check in during your slot.
• You can cancel a booking from your bookings page before the slot starts. See our Refund & Cancellation Policy.
• Cafes may close, change hours or block dates. If a Cafe can't honour your booking, we will let you know in your Kotable inbox.

If you list a Cafe on Kotable, you also agree that:

• The details you list (hours, amenities, photos, capacity) are accurate and you keep them up to date.
• You will honour confirmed bookings, or block dates in advance when you can't.
• You will check guests in through Kotable.
• You are responsible for your premises, staff, food safety and any licences your business needs.
• Founding-cafe price: ₹499 per 30 days, covers all your outlets. Other pricing on request.
• A listing period covers all outlets under one business. If a period lapses, you get a 15-day grace period, after which your listing is hidden and can't take new bookings until you renew. Listings don't renew automatically.
• You decide which team members get owner, manager or staff access, and you are responsible for what they do on your account.

When you arrive, show the QR code from your booking or give staff your desk code. QR codes refresh every few minutes for security. Don't share your codes with anyone else.

You order and pay for food and drinks directly to the Cafe, at the Cafe's prices and on the Cafe's terms. Kotable is not responsible for the quality, price, safety or service of anything the Cafe provides. Please raise those issues with the Cafe.

• You earn points for completed visits, for reviews after a completed visit, and for friends you invite who complete their first visit. A review currently earns 25 points.
• Points have no cash value, are non-transferable, cannot be exchanged for money, and cannot be redeemed. Points are earn-only. We may introduce, change or end ways to earn points.
• We may remove points earned through fake bookings, self-referrals or other misuse.

Only people who completed a visit can review that Cafe. Reviews must be honest and about your own experience. Don't post anything abusive, hateful, misleading, illegal, or anyone's personal information. We may remove reviews that break these rules. By posting a review, you let us show it on Kotable.

Leaving a review after a completed visit currently earns 25 points. Those points have no cash value, are non-transferable, and cannot be redeemed.

Don't misuse Kotable. That includes making fake or bulk bookings, booking with no intention to show up, trying to access other people's accounts or data, scraping, interfering with the service, or using Kotable for anything illegal.

We only show how busy a Cafe is as an overall count or range, never who is there. We handle your personal data as described in our Privacy Policy.

The Kotable name, logo, design and software belong to Mayank Parnami. You may not copy or reuse them without our permission. Cafes keep ownership of the photos and content they upload and let us display it on Kotable.

We work to keep Kotable running smoothly, but we can't promise it will always be available or error-free. We may change, add or remove features.

Kotable is provided "as is". To the extent allowed by law, Kotable is not liable for indirect or consequential losses, or for anything a Cafe does or fails to do. Where we are liable, our total liability is limited to the amount you paid to Kotable for the booking or listing in question. Refunds of amounts paid to Kotable follow the Refund & Cancellation Policy.

We may suspend or close accounts that break these terms. You can stop using Kotable at any time and ask us to close your account by emailing us.

We may update these terms from time to time. We'll change the "Last updated" date and, for important changes, let you know in the app. If you keep using Kotable after that, you accept the updated terms.

These terms are governed by the laws of India. Courts in Kota, Rajasthan, India have jurisdiction over any disputes.

If you have a complaint about Kotable, including about how we handle your personal data, contact our Grievance Officer. We acknowledge grievances within 48 hours and aim to resolve them within 1 month.

Name

Mayank Parnami

Designation

Grievance Officer

Email

support@kotabletech.com

Phone

+91 96600 47419

Address

Shreenath Puram, Kota 324005, Rajasthan, India

Please include the email on your Kotable account and a short description of the issue. You can also write to support@kotabletech.com.

Questions about these terms? Email support@kotabletech.com or see our Contact page.