Privacy Policy

Kotable is operated by Mayank Parnami (Individual) from Shreenath Puram, Kota 324005, Rajasthan, India. This Privacy Policy explains what personal data we collect on kotabletech.com, why we collect it, who receives it, and the choices you have. It should be read with our Terms & Conditions.

We collect the personal data needed to run Kotable:

• Account. Name, email address and password (stored by our auth provider in hashed form) so you can sign in.
• Bookings. The cafe, date, time and check-in details for seats you reserve, so we can confirm the booking and show it to you and the Cafe.
• Reviews and points. Reviews you post after a completed visit, and points you earn. Points have no cash value and cannot be redeemed.
• Invites. Referral codes if you invite a friend or arrive via an invite link, so we can credit points when a first visit is completed.
• Cafe listings. If you list a cafe: business name, venue details, photos, hours, amenities, team members, and listing-fee billing records.
• Payments. When you pay a listing fee, our payment partner collects the details needed to take the payment. We receive payment status, amount and identifiers — not your full card number.
• Support. Messages you send us, including grievances.
• Technical data. IP address, device and browser information, and security logs, used to operate, secure and debug the service.

We use this data to provide accounts, bookings and listings; to process listing-fee payments; to show cafe information and reviews; to operate earn-only points; to prevent misuse; to meet legal duties; and to respond to support requests and grievances. We do not sell personal data.

• Cafes. The Cafe you book with receives the booking details it needs to honour the reservation and check you in (such as your name, slot and check-in code).
• Cashfree. Our payment partner processes listing-fee payments.
• Supabase. Hosts our database, authentication and file storage.
• Vercel. Hosts the Kotable website and application.

We use essential cookies to keep you signed in (session cookies set by our auth provider) and, if you arrive via an invite link, a cookie to attribute that invite. These cookies are needed for the service to work. We do not currently use advertising cookies.

We keep account, booking, payment, review and listing records while your account is active and for as long as we need them for legal, tax, dispute and security purposes. Server logs are kept for a limited operational period. If you ask us to delete your account, we will remove or anonymise personal data we no longer need, except where we must retain a record.

Kotable is offered from India. Supabase and Vercel may store or process personal data on servers outside India. That processing is required to operate the website, database and authentication. Cashfree processes payments according to its own terms and policies.

You can ask to access or correct the personal data we hold about you, or to withdraw consent for processing that is based on consent. To do that, email support@kotabletech.com from the address on your Kotable account and tell us what you need. You can also ask us to close your account. Withdrawing consent or closing an account does not affect processing we have already carried out, or records we must keep by law. Some features cannot work without certain data (for example a booking needs a time and a cafe).

If you have a complaint about Kotable, including about how we handle your personal data, contact our Grievance Officer. We acknowledge grievances within 48 hours and aim to resolve them within 1 month.

Name

Mayank Parnami

Designation

Grievance Officer

Email

support@kotabletech.com

Phone

+91 96600 47419

Address

Shreenath Puram, Kota 324005, Rajasthan, India

Please include the email on your Kotable account and a short description of the issue. You can also write to support@kotabletech.com.

We may update this policy. The "Last updated" date will change, and continued use of Kotable after that means you accept the update.