Refund & Cancellation Policy

• You can cancel any booking yourself from your bookings page before the slot starts.
• No cover charge is collected for now. Bookings are free to make and free to cancel.
• If you can't make it, please cancel so someone else can have the seat.

Kotable does not collect a cover charge at this time. The following applies once cover charges launch.

• When a Cafe has a cover charge, you pay it through Kotable at booking, and it is adjusted against your bill at that Cafe on the day of your booking.
• Cover charges are non-refundable once a booking is confirmed, including if you cancel or don't show up. Any unused cover lapses after your booking.
• You can request a refund if:
  • you were charged but your booking was not confirmed,
  • you were charged more than once for the same booking, or
  • the Cafe was closed or couldn't honour your confirmed booking.

Your food and drink bill is paid directly to the Cafe. Kotable can't refund it. Please contact the Cafe for any issue with your order or bill.

• Listing fees are charged per 30-day period and don't renew automatically.
• Once a listing period has started, its fee is non-refundable.
• You can request a refund if you were charged twice or charged in error.

Email support@kotabletech.com with:

• the email on your Kotable account,
• your booking ID or payment reference,
• the date of the booking or payment, and
• a short note on what went wrong.

Please send your request within 7 days of the booking or payment. We'll reply within 2 business days. Approved refunds are handled manually through Cashfree and sent to your original payment method within 7–10 business days. Your bank may take a few extra days to show it.